modo Privacy Policy

When you register and use the modo platform, we collect the personal information needed to operate your account and comply with our legal obligations in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or withdrawals. We also collect technical data generated by your use of the platform, such as your device type, browser, IP address, session timestamps, and in-app activity logs. If you contact our support team, we retain records of that correspondence to help resolve any follow-up queries. All information is collected directly from you orgenerated automatically through your interaction with our services, and we do not purchase data about you from external brokers or marketing lists. We only collect what is genuinely necessary to provide a safe, compliant, and enjoyable gaming experience for players across the Philippines.

The personal data we hold is used exclusively to operate and improve the modo platform for Filipino players. We use your registration details to create and manage your account, verify your identity, and process deposits and withdrawals in Philippine pesos. Your activity data helps us detect unusual behaviour, prevent fraud, and ensure that our responsible gaming tools are working effectively. We may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms and policies — these communications are not optional, as they are necessary for the safe operation of your account. Where you have given explicit consent, we may also send you promotional messages about offers available on the Promotion page; you can withdraw this consent at any time by contacting our support team. We do not use your data to make fully automated decisions that produce significant legal effects without human oversight.

modo does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only where it is strictly necessary to deliver our services or meet our legal obligations. This includes payment processors who handle your PHP transactions, identity verification providers who assist with account authentication, and technology partners who support the secure operation of our platform infrastructure. All third-party service providers are contractually required to handle your data in accordance with applicable Philippine data protection law and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where this is possible.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and gaming compliance requirements. We implement industry-standard technical and organisational security measures to protect your data against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data storage, secure transmission protocols, access controls that limit who within our organisation can view your information, and regular security reviews. While no system can guarantee absolute security, we take our responsibility to protect your data seriously and continuously review our practices to address emerging risks. If you suspect that your account has been compromised, please contact our support team immediately at [email protected].

As a player based in the Philippines, you have rights over your personal data under applicable data protection legislation. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a commonly used format. If any of your information is inaccurate or incomplete, you have the right to request that we correct it. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please contact our support team at [email protected], and we will respond within a reasonable timeframe in accordance with our obligations. You also have the right to raise a concern with the relevant data protection authority in the Philippines if you believe your rights have not been respected.

The modo platform uses cookies and similar technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in, remembering your preferences, and maintaining session security — these cannot be disabled without affecting how the platform works. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance on mobile devices. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some features of the platform. We do not use cookies to track your activity across unrelated third-party websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine regulations.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players through the platform or by email. The date at the bottom of this page indicates when the policy was last reviewed. Continued use of the modo platform after any update constitutes your acceptance of the revised policy. If you have questions about how your data is handled, please visit our FAQ page or contact us directly at [email protected]. This policy was last reviewed and updated in 2025.